Privacy Policy

PRIVACY POLICY for Michael I Holdsworth Ltd trading as Holdsworth

In this policy references to ‘Holdsworth’ or to ‘we’ or ‘us’ are to Michael I Holdsworth Ltd.

Michael I Holdsworth Ltd is committed to protecting your privacy. This Privacy Policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Michael I Holdsworth Ltd will only use the information that we collect about you lawfully in accordance with such legislation as the General Data Protection Regulation.

What information we collect:

It is necessary for us to ask for identifiable information so that we can communicate with you and in order to provide the service you have engaged us to provide. This may include your name, address, phone number and email address. More specific information, if it is relevant to your application, may also be requested. This information is collected when you make an enquiry, fill out an account application, register your details via our website, place an order with us, provide feedback, or participate in surveys or promotions.

Why we collect your information:

Any data we collect from you is for the purpose of business communication and for the processing of any orders, invoices and management of your account. Whilst processing any orders, we may forward your details onto credit reference / fraud prevention agencies. This information may also be attached and linked against your account.

Providing you have given your consent, we may also send you information relating to products or services we think you may be interested in. As part of your rights you are able to object to us contacting you with marketing information by unsubscribing from our communications.

We will hold and transmit your information in a safe, confidential and secure environment and we will never sell or pass on customer information to other companies unless required to by law.

How long do we keep it:

We will generally keep your personal data for a minimum of 6 years, after which time it will be destroyed if it is no longer required for the lawful purpose(s) for which it was obtained. If you consent to marketing, any information we use for this purpose will be kept with us until you notify us that you no longer wish to receive this information.

What we would like to do with it:

We would like to send you information about our products and services by email and SMS.

Please note that if you consent to being sent our marketing information via email then your data will be shared with MailChimp, which is the company that we use to provide our email campaigns. MailChimp provide us with EU-US Privacy Shield Safeguard. If you’d like to know more about how MailChimp store your data, please click here https://mailchimp.com/legal/privacy/

We process payments using third party companies who have all assured us they comply with the relevant local data protection legislation.

How to unsubscribe, delete or retrieve the information we hold about you:

If at any point you wish to see the information we hold about you, if you wish to stop receiving our marketing or wish for us to delete your information then there are a number of ways to contact us:

By telephone: 01298 871435

By email: info@holdsworth-foods.co.uk

By post: Holdsworth, The Mill, Manchester Road, Tideswell, Derbyshire, SK17 8LN

By clicking the ‘unsubscribe’ button on the marketing communications sent by us.

Please note that calls to our company are recorded for training and quality purposes.

If you are not satisfied that we have upheld your Data Protection Rights, we ask you to contact us immediately.

If you are not satisfied with the response we have given you, or believe we are not processing your data in accordance with the law you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Their details are supplied below:

Address:

Telephone Number: 0303 123 1113

Website: www.ico.org.uk

This document was updated: November 2020